Projects aren't just discrete accomplishments from your workday. They're a watercolor painting you poured your heart into, a passion piece you got published, a patent you worked your ass off for, or a killer soufflé. Some of these are demonstrated below.
Given the nature of some of my clients and projects, I need to protect the details. Interested? Don't hesitate to reach out.
I was on a team that invented something cool.
The primary goal of the UX team at Verizon Wireless was to decrease the customer call in rate. Every issue we can encourage a user to self-solve results in bottom line savings.
With that goal in mind, we thought hard about the user interface that connects users to potential solutions. It needed to be intuitive and self explanatory, as well as approachable and friendly.
Through brainstorming we landed on a few different designs, which we tested with users and evolved to meet needs.
We landed on a design that takes a fill in the blank approach, or 'Mad Lib' style. For more information on the project behind the patent, check out my Verizon Work here.
Our manager encouraged us to file for a patent in late Fall of 2012. The patent creation and filing process was quite arduous, but certainly interesting and, eventually, rewarding. We were approved in December 2012 for our patent:
September 27, 2018
A spotlight on a navigation research effort that I spearheaded with a colleague to prove that ambiguous navigation labels are dangerous.
Read more >
Published by Forbes
Partners by Design: Why UX Design Benefits from Ongoing Customer Collaboration
August 24, 2015
Sometimes customer input is an afterthought. Sometimes it's not a thought at all. Ideally, it's part of the process.
Learn more >
Published by UX Matters
EP048: Navigating, Motivating, and Integrating!
November 13, 2018
Hear how we proved Navigation Paralysis through this feature on Experience This! podcast, which focuses on highlighting inspiring stories of customer experience by industry experts.
Published by iTunes
Don’t stop to shop: the promises and pitfalls of grocery technology
May 10, 2016
Self service, home delivery, scanners... do they make things better or just aggravate the shopper?
Published by Delight (Connective DX)
So, What Exactly Do You Do For a Living?
October 15, 2014
I got tired of explaining to my friends and family what "User Experience Design" was so I wrote an article about the struggle.
Published by Massachusetts Innovation and Technology Exchange (MITX)
Client Dedication Award - February 2015
I am proud to have been nominated and received the award for Client Dedication as part of the Product team at C Space. This awards ceremony is a yearly opportunity where folks around the organization nominate their coworkers that demonstrate company values (7 in total).
I was the only person on the Product & Technology team to earn the Client Dedication Award, which was quite exciting. As part of Product, we are often removed from client work. This win was an indication to myself and the rest of the company that my role as a UX designer was successfully starting to bridge the gap between our tech team, our internal client team, and our external clients.
Content Innovation Award - June 2013
In working with tons of different manufacturers, the Verizon Wireless UX team started to soon realize that we needed on repository that was a resource for all vendors to pull from.
In reviewing help applications, we'd repeatedly see cases where Samsumg had a completely different way definition and description than Motorola for app shortcuts on the Home screen. Also apparent was that some companies whose engineers were not native english speakers were suffering from confusing wording, which is that last thing you want when you're trying to better understand a feature of your phone.
In comes our online glossary. I headed up the initiative to create one place where we could store all required help terms and their definitions. When we reviewed requirements with our OEM's, we could point to this resource and make sure everyone was aligned. In the end, it was less work for manufacturers to re-create the wheel, and we were happy that consistency was winning over.
Boston River Run
The Andrew Graham Semper Fi Fund is a nonprofit 501(C)(3) public charitable organization founded to honor the life of Corporal Andrew Graham Narcus, a U.S. Marine from Sudbury, Massachusetts. The organization's mission is to generate funds through traditional fundraising activities and endow scholarships at Massachusetts community colleges.
I was honored to help design the original logos for the foundation and 5K event.
In my spare moments, I love to work with watercolor and charcoal. Both of these mediums are prime for blending and layering.
Here are some of my favorite pieces over the years.
Watercolor and acrylic (2012)
Watercolor and acrylic (2014)
Vine charcoal and compressed charcoal (2012)
Vine charcoal (2012)
Vine charcoal (2012)
Conte crayon and vine charcoal (2012)
Brown conte crayon (2012)