About Me
A Lead Product Designer blending strong design fundamentals with modern, system-driven thinking. I have experience across both agency and in-house environments, bringing a balance of creative exploration and pragmatic execution to the products being shaped.
I started my career focused on hands-on user research, from in-person sessions with paper prototypes, to wireframes, testing, and iteration. That foundation evolved into product design with a keen focus on design systems, close collaboration with engineering, and helping teams move faster with clarity and purpose.
An early adopter by nature, AI and emerging tools are used as part of my creative process, not as shortcuts, but as ways to explore, iterate, and sharpen intuition. Outside of design, I’m usually spending my time trying new recipes, petting a dog, or enjoying a really good cup of coffee.
Experience
Lead Product Designer
Remote, in-house
2021 - Present
Senior Product Designer
Marketing agency to in-house
2016 - 2021
Product Designer/UX Designer
Earlier Roles
Pre-2016
Skills
Selected Work
Retention
Redesigned the end-of-course experience to increase learner motivation, clarity, and continued engagement across web and mobile.
Monetization
Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.
Motivation
Reimagined learner progress and performance visibility to improve comprehension, motivation, and course completion.
Onboarding
Redesigned the primary navigation from a top-level model to a side-based system, supporting product growth and complex workflows.
Current Work (In Progress)
Selected projects from my current role. Case studies are in progress andavailable to discuss live.
Navigation Redesign
Led a major navigation overhaul from top nav to left rail, improving information hierarchy and scalability across a complex brokerage platform.
Available to discuss
Button Standardization
Defined a rules-based button system to reduce cognitive load and increase consistency, facilitating a multi-designer workshop to drive alignment and adoption.
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Available to discuss
Recognition
Providing Customized Information for Mobile Devices
US 20140188932 A1
Invented as part of UX team at Verizon Wireless to decrease customer call-in rate through intuitive self-service solutions.
New Research Shows Website Navigation May Be Losing Your Customers
Published by Forbes
Partners by Design: Why UX Design Benefits from Ongoing Customer Collaboration
Published by UX Matters
EP048: Navigating, Motivating, and Integrating!
Published by iTunes
So, What Exactly Do You Do For a Living?
Published by Massachusetts Innovation and Technology Exchange (MITX)
Let's Connect
Open to cool opportunities, always. Additional work available upon request
Website
hilarygordon.com
© 2026 Hilary Gordon. Designed with 🩶.