About Me
I design complex product systems at scale. I like untangling messy workflows, spotting patterns across surfaces, and shaping structure that holds up as teams and features grow. Much of the work I’m proud of began as a puzzle, mapping moving parts and finding the structure that makes everything click.
​
Curious by default and an early adopter by nature, I use AI to accelerate research synthesis, explore edge cases, pressure test architecture, and prototype ideas quickly while maintaining strong design judgment.​​
I care about clarity, thoughtful collaboration, and building systems that make products easier to use and organizations easier to scale.
Experience
Lead Product Designer
Remote, in-house
2021 - Present
Senior Product Designer
Marketing agency to in-house
2016 - 2021
Product Designer/UX Designer
Earlier Roles
Pre-2016
Skills
Selected Work
Scalability
Re-architected a growing platform’s navigation, unifying transactional workflows and foundational IA for scale.
Efficiency
Unified core design system components to reduce cognitive load, improve consistency, and accelerate decision making
Systems
Established a design-led operating model that improved cross-functional alignment and system consistency across the product.
Insight
Redesigning reporting to reduce fragmentation, clarify performance signals, and make complex data easier to understand and act on.
Past Work
Selected projects from my past role.
Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.
Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.
Redesigned the end-of-course experience to increase learner motivation, clarity, and continued engagement across web and mobile.​
Recognition
US 20140188932 A1
Invented as part of UX team at Verizon Wireless to decrease customer call-in rate through intuitive self-service solutions.
Published by Forbes
Published by iTunes
Published by UX Matters
Let's Connect
Additional work available upon request.
Website
hilarygordon.com
© 2026 Hilary Gordon. Designed with 🩶.