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Lead Product Designer

Hilary Gordon

Product experiences shaped through design craft, judgment, and deep customer insight, translating complex systems into clarity.
About

About Me

Lead product designer focused on systems, platform clarity, and long-term product quality. Experience spans both agency and in-house teams, working across complex domains where thoughtful structure and strong judgment matter.

The work centers on building durable foundations such as navigation, reporting, and design systems that scale as products grow. Projects often combine hands-on craft with design-led ownership, partnering closely with product and engineering to move from ambiguity to execution.

Experience

Lead Product Designer

Remote, in-house

2021 - Present

Senior Product Designer

Marketing agency to in-house

2016 - 2021

Product Designer/UX Designer

Earlier Roles

Pre-2016

An early adopter by nature, AI and emerging tools are used as part of my creative process, not as shortcuts, but as ways to explore, iterate, and sharpen intuition. Outside of design, I’m usually spending my time trying new recipes, petting a dog, or enjoying a really good cup of coffee.​

Skills
Product Strategy & Design
Design Systems
Research & Insights
Mobile Apps
Prototyping
Design Leadership
Visual Design
Figma
Information Architecture
User Research
Work

Selected Work

Scalability

Re-architected primary navigation to support a growing product surface, improving clarity, discoverability, and long-term scalability.

Information Architecture
Platform Design

Systems

Established a design-led operating model to surface, prioritize, and execute cross-cutting improvements that increased consistency and velocity across the product.

Design Leadership
Operating Models

Efficiency

Simplified an inherited design system component to reduce cognitive load, improve consistency, and accelerate everyday design decisions.

Design System
Design Leadership & Craft

Insight

Redesigning reporting to reduce fragmentation, clarify performance signals, and make complex data easier to understand and act on.

Data Visualization
Product Strategy

Past Work

Selected projects from my past role.

Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.

Checkout Flows
Experimentation
Mobile App

Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.

Checkout Flows
Experimentation
Mobile App

Redesigned the end-of-course experience to increase learner motivation, clarity, and continued engagement across web and mobile.​

Interaction Design
User Research

Recognition

PATENT

US 20140188932 A1

Invented as part of UX team at Verizon Wireless to decrease customer call-in rate through intuitive self-service solutions.

PUBLICATIONS

Published by Forbes

MEDIA

Published by iTunes

Published by UX Matters

Contact

Let's Connect

Open to cool opportunities, always. Additional work available upon request

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Email

LinkedIn

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Website

hilarygordon.com

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© 2026 Hilary Gordon. Designed with 🩶.

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