About Me
Lead product designer focused on systems, platform clarity, and long-term product quality. Experience spans both agency and in-house teams, working across complex domains where thoughtful structure and strong judgment matter.
The work centers on building durable foundations such as navigation, reporting, and design systems that scale as products grow. Projects often combine hands-on craft with design-led ownership, partnering closely with product and engineering to move from ambiguity to execution.
Experience
Lead Product Designer
Remote, in-house
2021 - Present
Senior Product Designer
Marketing agency to in-house
2016 - 2021
Product Designer/UX Designer
Earlier Roles
Pre-2016
An early adopter by nature, AI and emerging tools are used as part of my creative process, not as shortcuts, but as ways to explore, iterate, and sharpen intuition. Outside of design, I’m usually spending my time trying new recipes, petting a dog, or enjoying a really good cup of coffee.​
Skills
Selected Work
Scalability
Navigation Redesign
Re-architected primary navigation to support a growing product surface, improving clarity, discoverability, and long-term scalability.
Systems
Established a design-led operating model to surface, prioritize, and execute cross-cutting improvements that increased consistency and velocity across the product.
Efficiency
Simplified an inherited design system component to reduce cognitive load, improve consistency, and accelerate everyday design decisions.
Insight
Redesigning reporting to reduce fragmentation, clarify performance signals, and make complex data easier to understand and act on.
Past Work
Selected projects from my past role.
Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.
Designed and optimized in-app checkout flows to reduce friction, build trust, and support global payments across platforms.
Redesigned the end-of-course experience to increase learner motivation, clarity, and continued engagement across web and mobile.​
Recognition
US 20140188932 A1
Invented as part of UX team at Verizon Wireless to decrease customer call-in rate through intuitive self-service solutions.
Published by Forbes
Published by iTunes
Published by UX Matters
Let's Connect
Open to cool opportunities, always. Additional work available upon request
Website
hilarygordon.com
© 2026 Hilary Gordon. Designed with 🩶.